Questions regarding the sample, sample taking and about the testkit

ID activation – how does that work?
This video shows you how to activate the test step by step: 
Thu, 16 May, 2019 at 12:06 PM
Can I throw the sample into the postbox or do I have to take it to post office?
Both options are possible. It is easier if you throw the samples in a postbox. The samples are stable between -4 ° C and + 30 ° C for at least one week. Sam...
Thu, 16 May, 2019 at 12:17 PM
Taking the blood sample is not working
Occasionally, the amount of blood required for the examination can't be extracted. We will be happy to send you a new blood collection kit. Tips for bl...
Thu, 16 May, 2019 at 12:20 PM
Is it also possible to take venous blood?
No, our test can only be performed with capillar blood.
Wed, 26 Apr, 2017 at 6:15 PM
Can the blood also be taken from the doctor or pharmacist?
Yes, also a doctor or pharmacist can help you with the blood sampling. Please consult your doctor or pharmacist. Cerascreen will not pay for any costs that ...
Thu, 16 May, 2019 at 12:31 PM
Can I send several samples in one envelope?
Of course, several samples can be shipped in one envelope. If you plan to take the samples on different days, please do not wait and send each sample in an ...
Thu, 16 May, 2019 at 12:36 PM
Is it also possible to perform the test in the evening and then post the sample the next day?
If no other way is possible, you can take the blood sample in the evening and then post it the next day. The sample should not be exposed to any extreme con...
Thu, 16 May, 2019 at 12:39 PM
Can errors in blood collection or shipping affect the values?
Before your blood is used for the examination, our laboratory team checks the condition of the blood. Hemolytic blood (clotted blood) will not be used for th...
Thu, 16 May, 2019 at 12:43 PM
Return shipment of samples with DHL Express
For some tests, samples are returned via DHL Express. Only if your order includes a return label and instructions for DHL Express will express shipping be r...
Thu, 11 Jul, 2019 at 2:43 PM