Before your blood is used for the examination, our laboratory team checks the condition of the blood. Hemolytic blood (clotted blood) cannot be used for the examination. If your sample clotted, we will then contact you and automatically send you a new kit so that you can collect another blood sample. How can the blood become hemolytic? There are two possibilities: 1. The blood transport took too long or the blood was exposed to very high temperatures during transport (e.g. in the mailbox). 2. Too much pressure was applied to your finger blood during sample collection, so that the red blood cells "burst" and the blood clotted. In either case, we will send you a new test kit! For US. Our laboratory team checks the condition of your blood sample prior to the analysis. If your blood sample is damaged and cannot be analyzed for any reason, we will email you and send you a new kit so that you can collect another blood sample. How can the blood become damaged? There are two possibilities: 1. It took too long for the sample to be returned to the laboratory. 2. Too much pressure was applied to your finger blood during the sample collection, so the red blood cells "burst". In either case, we will send you a new test kit!
The cerascreen tests can be easily done from home. You simple collect a few drops of blood from your fingertip using a lancet and collection tube. Each kit contains an illustrated "step by step" guide. The sample is then packed in a secure box and special envelope and can then be sent by regular mail. The shipping is already paid with the test order. Your sample will then be analyzed in our CLIA-certified partner lab. In your individual results report, your test result will be clearly presented and explained. The report also contains further information and health tips. The report is available online in your user account. If you have any questions, send us an email at help.cerascreen.com For US. The cerascreen tests can be easily done from home. You simply collect a few drops of blood from your fingertip using a lancet and dried blood spot card. Each kit contains instructions that will guide you through the process. The sample is then packed in a secure box and special envelope and can then be sent by regular mail. The shipping is already paid with the test order. Your sample will then be analyzed in our CLIA-certified partner lab. In your individual results report, your test result will be clearly presented and explained. The report also contains further information and health tips. The report is available online in your user account. If you have any questions, send us an email at contact@cerascreen.com
The test kit comes with an envelope which already has a shipping label. You can simply throw this into a mailbox. In summer, we recommend that you hand in your blood sample directly at the post office so that it is not exposed to the heat in the mailbox. As a result, the blood can clot and will no longer be able to be evaluated. If your blood is clotted when it arrives at the lab, we will automatically send you a new test kit. In this case, you will be informed in advance by email. For US. Place the sampling device (ie. dried blood spot card) into the biohazard bag. Then put the biohazard bag inside the test kit box. Place the box into the prepaid return envelope and drop it off at USPS or the closest drop-off center on the same day between Monday- Friday. If your test kit is damaged when it arrives at the lab, we will inform you via email and send you a new test kit.
All shipping is free of charge. At the moment it is not possible to choose special shipping options or services. We choose the shipping service (mail or parcel) depending on the package size. Usually you will receive your order within 3-4 business days. Due to the current pandemic situation, this may take longer.
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If you have forgotten your password, you can request a new password. To do this, go to https://my.cerascreen.com/users/password/new. Enter your email address with which you have registered on our website and you will automatically receive a new password. If your problem was not solved here, please contact us via email at contact@cerascreen.com.
This means you do not have a user account. You can easily create a new user account. If your problem is not solved here, please contact us by email to contact@cerascreen.com.
First please make sure that you have already created a user account with us. You can order our products without creating an account. If you can't create a new account, please check your spam folder first. If there is also no confirmation email you can request a new confirmation email. To do this, go to https://my.cerascreen.com/users/confirmation/new Enter your email address and click on the button "resend confirmation instructions". If there is no confirmation mail please contact us via email at contact@cerascreen.com.
Yes, that is not a problem at all. You can use a user account for your entire family, as several test kits can be activated with one user account. To do so, log in to https://my.cerascreen.com/ and activate the test kit. After entering the test ID, enter the name and details of the person who took the test.
The following video shows you step-by-step how to activate your test online.
